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Shy Gold

Terms of sale

How we price, sell and deliver our pieces. Placing an order means you accept these terms, so please read them first.

Last updated October 23, 2026

Draft. Shy Gold is finalising some details on this page; they are marked like this. Questions in the meantime are welcome at any time.

The seller

You are buying from registered business name, trading as Shy Gold (DTI or SEC registration number, TIN BIR TIN), registered business address. Contact us at customer service email or customer service phone.

To order you must be 18 or older, and the delivery address must be in the Philippines.

How prices are set

Every piece is priced from what it is made of:

price = weight in grams × that day's rate per gram for the piece's karat + the piece's making charge

  • We publish a rate sheet each day with a separate rate per gram for 14K, 18K, 21K and 22K gold. Rates follow the gold market, so prices change from day to day.
  • The weight is the piece's own weight, shown to three decimal places on its listing. The making charge is fixed per piece.
  • Prices are in Philippine pesos and include 12% VAT. Insured shipping is added at checkout, or is free above the amount shown there.
  • Your price is fixed when you place the order. Each line of your order records the rate and price it was sold at, and later rate changes, up or down, do not change it.
  • If today's rates have not been published yet, checkout waits until they are, so you never pay yesterday's price by accident.

If a piece is listed at an obviously wrong price, for example because of a typing error in a rate, we may cancel the order and refund you in full, even after payment. We will tell you why.

Placing an order and holds

Most of our pieces are one of a kind. When you place an order we hold its pieces for you so no one else can buy them:

  • Card, GCash or Maya: 15 minutes to complete the payment.
  • Bank transfer: 24 hours to send the transfer and upload your receipt. Once the receipt is uploaded, the pieces stay held while we check it.

If the hold ends before payment is completed, the pieces are released and nothing is charged. An order is accepted, and our contract with you is made, when we confirm your payment by email.

Payment

  • Cards are processed by PayMongo. Your bank will ask you to confirm the payment with 3D Secure. GCash and Maya payments are also processed by PayMongo and are subject to each wallet's limits.
  • InstaPay or PESONet bank transfers go to the account shown at checkout. Your order stays pending verification until we see the full amount in our account, usually within one banking day. If we cannot match a receipt to a payment, we will tell you why and ask for a corrected one.
  • An order is only marked paid once PayMongo confirms the payment or we have verified the transfer in our bank statement.

Delivery

  • We ship within the Philippines with an insured, tracked courier such as LBC, J&T Express or Lalamove, and email you the courier and tracking number.
  • Please check that the parcel's seal is intact before accepting it. If it looks opened or damaged, refuse it or photograph it and tell us the same day.
  • If a parcel is lost or damaged in transit, we deal with the courier and the insurer, and send you a replacement piece of the same kind if one exists, or refund you in full.
  • Responsibility for the pieces passes to you when the parcel is delivered to the address you gave.

Cancellations

You may cancel a paid order at any time before it ships by replying to your order email. We refund the full amount you paid to the same card, wallet or bank account. Once it has shipped, our returns policy applies instead.

We may cancel an order if payment is not completed within the hold, if the transfer cannot be verified, or for the pricing errors described above. If you have already paid, we refund you in full.

Returns, refunds and defects

See returns and refunds. Nothing in these terms limits your rights under the Consumer Act of the Philippines (Republic Act No. 7394), including your rights if a piece is defective or not as described.

Our responsibility

We are responsible for delivering the pieces you ordered, as described, and for the rights the law gives you. We are not responsible for delays caused by events outside our control, such as typhoons or courier disruptions, but we will keep you informed and you may cancel for a full refund if a delay becomes unreasonable.

Law and disputes

These terms are governed by the laws of the Philippines. Please contact us first so we can try to resolve any problem directly. If we cannot, disputes go to the courts of city for court venue, without affecting your right to complain to the Department of Trade and Industry.

We may update these terms; the version shown when you place an order applies to that order. How we handle your personal information is explained in our privacy notice.